FAQ
Questions people ask before they start
If your question is not here, email us and we will answer it and add it.
Which platforms does Viralix support?
Facebook Pages, Instagram Business and Creator accounts, YouTube channels and TikTok accounts. We use each platform’s official APIs only.
Is Viralix free?
Yes, while we launch. You do not need a card. Plans and their limits are shown on the pricing page, and we will announce paid pricing well before anything is charged.
Do I need a Facebook Page to connect Instagram?
No. Instagram connects on its own through Instagram Business Login, so a Page is not required.
Can I connect a personal profile?
No. The platforms only allow publishing through their APIs for professional accounts: Facebook Pages, Instagram Business or Creator accounts, YouTube channels and TikTok accounts.
How does scheduling work?
Where a platform holds scheduled posts for us, we hand the post over. Where it does not, Viralix publishes at the chosen time from its own queue. Either way you see the status for every channel, and if something cannot go out you are told which one and why.
Can I post to TikTok directly?
Today a TikTok post is sent to your TikTok inbox as a draft that you finish in the app. Direct posting becomes available after TikTok completes its audit of our integration.
What happens when a connection expires?
The channel is marked as needing attention, you get a notification, and scheduled posts for it are not silently dropped. Reconnect in Settings, Channels.
Who can see my data?
Only you and the teammates you invite, according to their role. Platform access tokens are encrypted at rest and never shown in the app. See the security page for details.
Do you sell my data or train AI on it?
No. We never sell data and we never use platform data to train models without your explicit opt-in.
Does Viralix use AI?
Not yet. AI features such as caption help are planned, will be optional, and will only ever make suggestions that you approve before anything is published.
Can my team use it?
Yes. Invite teammates with roles such as editor, approver, analyst and community agent, and use approvals so nothing is scheduled without sign-off. Agencies can keep each client in a separate workspace.
How do I delete my data?
Disconnect a channel, delete a workspace, or delete your account from Settings. You can also email us. The data deletion page explains each option.
How do I get help?
Email support@viralix.art. We reply within two business days.
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Free while we launch. No card needed.