Terms of service

These terms are an agreement between you and the operator of Viralix ("we", "us"). By creating an account or using the service you agree to them, to our privacy policy and to our acceptable use policy. If you use Viralix for an organisation, you confirm you may bind it to these terms.

1. The service

Viralix is a web application that lets you plan, publish and measure content, answer comments and messages, and run automations on social media accounts you connect. It works through the official APIs of Facebook, Instagram, YouTube and TikTok. Viralix is not affiliated with, endorsed by or sponsored by those companies.

2. Who may use it

You must be at least 16 years old, or older if the law where you live or a connected platform requires it, and able to enter into a binding contract. You must give accurate information and keep your sign-in details secure. You are responsible for activity under your account, including by teammates you invite.

3. Your connected accounts

• You may connect only accounts you own or are authorised to manage, and you must follow each platform's terms and policies.
• Platforms can change their rules, limits and availability, can revoke access, and can delay or block a post. We will tell you when that happens and why, but we are not responsible for a platform's decisions.
• You can disconnect an account at any time in Settings, or by removing Viralix in the platform's own settings.

4. Your content

You keep all rights in the content you upload or write. You give us a limited, non-exclusive licence to store, process, transform (for example to resize or convert media) and transmit it only as needed to provide the service to you, including sending it to the platforms you choose. You are responsible for your content and promise that you have the rights needed to publish it and that it does not break the law or the acceptable use policy.

5. Automations and messaging

Automations act on your behalf. You are responsible for what they send and for following each platform's messaging rules, including reply windows and consent requirements. Viralix applies protections such as per-person limits and stopping when a human replies, but you remain responsible for the rules you create.

6. Plans, fees and limits

Viralix is free while we launch. Each plan has limits (for example channels, workspaces, members, scheduled posts and storage) shown on the pricing page. We may introduce paid plans or change plans and limits; we will give you notice before any charge starts or any limit you rely on is reduced.

7. Availability and changes

We work to keep Viralix available and to publish on time, but we do not promise uninterrupted or error-free service. We may add, change or remove features, and may suspend the service briefly for maintenance. We will try to give notice of changes that significantly affect you.

8. Our property

Viralix, its software, design and branding belong to us and our licensors. These terms do not give you any rights in them other than the right to use the service. If you send us feedback we may use it without obligation to you.

9. Suspension and ending your use

You can stop using Viralix and delete your account at any time (see data deletion). We may suspend or end access if you break these terms or the acceptable use policy, if a platform requires it, or if your use puts other customers' access to the platforms at risk. Where possible we will warn you first and give you a chance to fix the problem.

10. Disclaimers

The service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, including fitness for a particular purpose and non-infringement. We do not guarantee any result from your posts, such as reach, engagement or follower growth, and analytics depend on data provided by the platforms.

11. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or goodwill, and our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim or 100 US dollars. Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

You will defend and compensate us against claims arising from your content, your connected accounts or your breach of these terms or of a platform's terms, to the extent the law allows.

13. Governing law and disputes

These terms are governed by the laws of the jurisdiction in which the operator of Viralix is established, without regard to conflict-of-law rules. Before starting a formal dispute, please contact us so we can try to resolve it informally. Mandatory consumer rights where you live are not affected.

14. Changes to these terms

If we make a material change we will notify you by email or in the app before it takes effect. If you keep using Viralix after that, you accept the updated terms.

15. Contact

Viralix, support@viralix.art.